Parchment

Trouble accessing a PRODA message? Here’s how to find it and what to do if it was sent to the original HPIO applicant’s account.

PRODA has notified me that there’s a new message requiring action, but I can’t access it. What should I do?

Fix PRODA errors caused by mismatched personal details when registering your organisation. Here’s how to check your ABR details.

I can't complete my PRODA organisation registration due to unmatched details?

PRODA asks Proof Of Ownership (PORO) questions during setup. Here’s what they are, how to answer, and what to do if you’re locked out.

Why is PRODA asking proof of ownership questions during registration, and what information do I need to answer them?

Need to link your HPI-I to PRODA? Here’s how to check, update, or manually apply if you’re not AHPRA-registered.

My HPI-I is not linked in PRODA?

Having trouble linking to your software provider in HPOS? Check the CSP number and follow these steps

I cannot link my sofware to Parchment's CSP in PRODA?

How do manually generate an ERX entity ID?

Troubleshooting

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