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You can view your messages by logging in to <a href="https://proda.humanservices.gov.au/prodalogin/pages/public/login.jsf" target="_blank" rel="nofollow noopener noreferrer">PRODA</a>, clicking the <b>hamburger menu</b> (three horizontal lines in the top-left corner), and selecting <b>Messages</b>.

Please note: Messages are sent to the PRODA account of the person who submitted the initial HPIO (Healthcare Provider Identifier – Organisation) application. If you’re unable to see the message, we recommend confirming who submitted the original application and asking them to check their PRODA inbox.

Trouble accessing a PRODA message? Here’s how to find it and what to do if it was sent to the original HPIO applicant’s account.

PRODA has notified me that there’s a new message requiring action, but I can’t access it. What should I do?

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