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How do I reissue, cancel, amend or cease a prescription?

Terminology

  • Cancel: Cancelling a prescription that does not have any scripts dispensed

  • Amend: Amending a prescription that does not have any scripts dispensed

  • Cease: Ceasing a prescription that is partially dispensed

  • Reissue: Resending a prescription that a patient may have misplaced or did not receive

Steps

⚠️ In order amend or cancel a prescription your organisation admin should have assigned you a prescriber seat. Only Prescribers may access this function

  1. Click the prescription you wish to adjust on your patient's script summary page
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  2. Click Edit, Amend, Cease or Reissue
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  3. There are different steps for each type:
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    • For Reissue, Cease or Cancel: Follow the prompts and await for a success message or the screen to refresh, if you receive an error message the action has not been made and you should try again
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    • For Edit: Make the edit you wish to make, click Submit and wait for the screen to refresh. Your edits should be viewable on the screen when you refresh your browser
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