Why am I receiving a Patient Not Found error message when adding a new patient? – Parchment Help Centre

Any patient with a Medicare or DVA card will have an IHI
You may validate your patient through Parchment by inputting their Medicare or DVA details or if you do not have these, their current address
If you cannot find your patient through Parchment, you (or your delegate) can try looking them up on PRODA
If your patient does not have an IHI (for example, they are a new international visitor without Medicare), they can apply for one at Services Australia

Troubleshooting

⚠️ If you cannot validate your patient, you may still issue them a paper prescription and then email them an Evidence Of Prescription which may be accepted for emergencies

If you encounter a "Patient Not Found" error, it likely means their details were entered incorrectly. Please double-check their information and try searching again.
If your patient still cannot be found, attempt to search for their IHI through PRODA. If their IHI is not available, your patient may not have one and should apply for one through Services Australia.
You can still issue a paper prescription for patients without an IHI.

Related to

Troubleshooting

Related articles