Connect Parchment to Zanda so your prescribers can write eScripts from the Zanda client profile. Patient details are sent from Zanda to Parchment, and prescribers open Parchment with single sign-on (SSO), so there is no separate login.
⚠️ Before you start
To set up your organisation you need:
The Organisation Owner or Admin role in Parchment. Check or change user roles
An HPI-O for your organisation. This is your organisation's healthcare identifier. It's a different number from your personal HPI-I. Find your existing HPI-O
An active Zanda subscription and admin access in Zanda.
Matching email addresses. Each user must log in to Zanda and Parchment with the same email address. Zanda uses it to link users and for SSO.
No HPI-O yet? You can register for one in PRODA. You don't need to be a clinician to register. A practice manager or business owner can do it on behalf of the clinic.
Already using Parchment & Moving To Zanda? Message our support team before you connect Zanda so we can move your billing across and you are not charged twice.
Account Set Up
1. Create your Parchment account
If you haven't already, sign up to Parchment and complete your organisation details. Verify your email address when prompted. The Zanda connection will fail if your account is not verified.
2. Link your HPI-O to Parchment in PRODA
Enter your HPI-O in Step 1 of Parchment onboarding, then link it to Parchment in PRODA. Parchment can't send prescriptions for your organisation until this link is in place.
Follow the HPI-O linking guide.
If you are receiving an error on linking your HPI-O in Parchment, it's usually because this step is not complete. You will be unable to input your HPI-O in Parchment until this step is complete.
3. Generate your Zanda credentials in Parchment
In Parchment, go to the Integrate your Practice Management System step.
Find the Zanda card and click Manage.
Click Generate Credentials.
Copy your Organisation ID, Organisation Secret and User ID. Keep this window open for the next step.
ℹ️ Treat your Organisation Secret like a password. Don't send it by email or chat. You can regenerate your credentials in Parchment at any time, but you will then need to enter the new values in Zanda.
4. Connect Parchment in Zanda
In Zanda, click your practice name (top right), then go to Subscription > Optional Add-Ons.
Scroll to E-Prescribing with Parchment and click Connect to Parchment.
Paste your Organisation ID, Organisation Secret and User ID, then click Validate.
Your Zanda account is now connected to Parchment.
ℹ️ Billing is handled by Zanda, if your account is successfully integrated this will switch off billing in Parchment.
5. Set up Parchment access for your team
In Zanda, click Configure Parchment straight after validating, or go to your practice name > Account Settings > Team > Users > Parchment Permissions.
For each user:
Select the user.
Check their first and last name. For prescribers, this must match their Ahpra registration because it appears on the prescription.
Turn on Admin if they need to manage your organisation in Parchment. The Organisation Owner does not need this.
Choose an access seat type (see the table below).
For prescribers, complete all HPI-I fields.
Click Save.
Zanda seat type | What the user can do | Parchment role |
None | No Parchment access | None |
View Only (free) | View patient details and existing prescriptions. Cannot write, send or change prescriptions. | Rx Assistant |
Rx 50 (paid) | Up to 50 new prescriptions a month, plus view access | Prescriber |
Rx Unlimited (paid) | Unlimited new prescriptions, plus view access | Prescriber |
Paid seats are billed monthly per practitioner through your Zanda subscription. View Only users are free. See Zanda for current pricing.
ℹ️ Zanda Admins can change user roles in Parchment from Zanda. Users can still sign in to Parchment directly. Zanda cannot block this.
Writing Prescriptions
Prescribing for a patient
In Zanda, open the client profile and go to Records > Prescriptions. You'll only see this if you are a master user or have Parchment access.
If the patient is new to Parchment
Click Create Client Profile in Parchment. These fields must be filled in on the Zanda profile first:
First and last name
Date of birth
Sex
Street address, suburb, state and postcode
If a Medicare card is saved, the card number, IRN and expiry date are sent automatically.
If the patient is already in Parchment
Click Client Parchment Prescriptions. Parchment opens in a new tab and signs you in automatically. Complete two-factor authentication if prompted.
⚠️ Always create patients from Zanda. You will be unable to create a patient directly in Parchment. Patients are created one at a time, only when you click the button on their profile.
What stays in sync
Medicare or DVA changes: Zanda asks whether to update the patient's details in Parchment. Choose Yes to send the change, or No to save it in Zanda only.
Address changes: sent to Parchment automatically.
Everything else: not re-sent after the patient is created. If a patient's name, date of birth or other details change, update them in both Zanda and Parchment.
Prescriptions are stored in Parchment only. Zanda does not keep a copy, so run prescription reports and exports in Parchment.
Syncing runs in the background and does not show a confirmation. If a change doesn't appear in Parchment, update it in Parchment directly and let us know.
Troubleshooting
Invalid credentials: copy all three values again and check for extra spaces at the start or end.
Missing or invalid HPI-O: check the HPI-O entered in Step 1 of Parchment onboarding, and that it is linked to Parchment in PRODA.
Connection fails after validating: check your Parchment account is active and your email is verified. If you regenerated your credentials, refresh the Zanda integration page and enter the new values.
A user can't open Parchment from Zanda: check their email address is the same in both systems and that they have a seat type other than None.
A prescriber can't write a prescription: check they have an Rx 50 or Rx Unlimited seat and that their HPI-I fields are complete.
Still stuck? Message our support team from the chat in Parchment.
Disconnecting Zanda
In Zanda, go to your practice name > Subscription > Optional Add-Ons and click Disconnect From Parchment. When you disconnect:
All prescriptions stay in Parchment.
Zanda cancels paid Rx 50 and Rx Unlimited seats. Seats are billed monthly in advance and are not refunded.
Prescribers move to View Only. Users with the Admin role keep it.
Parchment no longer opens from Zanda client profiles, but staff can still sign in to Parchment directly.
For screenshots of the Zanda side, see Zanda's guide to managing electronic prescriptions.