For more information about the HPI-O number, read our guide.
To access PRODA, click here
For additional information, refer to the Services Australia Registration Guide
For assistance with HPOS, call 132 150 (option 6) or email [email protected]
🔍 Find Your HPI-O Setup Path
If you are unsure about what an HPI-O is, or requirements: Read this guide first or else select a pathway below
About Your HPI-O
Your organisation needs a Healthcare Provider Identifier-Organisation (HPI-O) to access electronic prescribing. A HPI-O is a unique number that identifies your organisation in the HI Service.
When you register a seed organisation in the HI Service and My Health Record, you will be assigned as the responsible officer (RO) and organisation maintenance officer (OMO). Only the RO can register a seed organisation because it’s the primary organisation. You can add additional OMOs after registering your organisation to assist with management.
Registering for a new HPI-O
ℹ️ If you are setting up a brand new HPI-O for your practice, your organisation type is likely a a Seed Organisation. If you are a part of a network with an existing HPI-O, you would register as a Network Organisation.
You can read more about these roles at Services Australia.
In order to finalise your HPI-O application, you will need to upload a "certified document" proving your identity. This will require a doctor, nurse, pharmacist, or justice of the peace to write on the document. Without all of the information below, you may be asked to resubmit it.
Copy: I confirm this is a true copy of the original document which I have sited
Their Full Name
Their credentials (i.e. Nurse, Pharmacist)
Their qualifying number (i.e. AHPRA)
Their Signature
The Date of Signature
Log in to HPOS through PRODA.
Select My programs then Healthcare Identifiers and My Health Record.
Select Healthcare Identifiers - Register seed organisation.
Follow the steps to register your seed organisation. Note your name on the Registered Officer's corresponding business needs to align with your name on PRODA exactly.
Once they process your request, they will send the outcome to your HPOS inbox. This will include your HPI-O.
Receiving request for further information
You may receive an email requesting further information.
You will need to log in to PRODA and view this information in messages which can be accessed by clicking the hamburger menu in the top left corner, and then clicking messages
Confirmation Timeline
Confirmation can take from immediately to a couple of weeks. Unfortunately, we cannot speed up this process.
How to find my HPI-O in PRODA?
⚠️ To find your HPI-O you should have first set up a PRODA account. If you have assigned a delegate, they can also find this for you.
Log in to your PRODA account.
Navigate to the "My programs" section.
Choose "Healthcare Identifiers and My Health Record".
Go to "Healthcare Identifiers - Manage existing Records".
Click on "Search HI provider directory service for organisation".
Enter the organisation’s name, state, and country, then click "search".
If the organisation isn’t listed, use "Refine search" and enter any additional details you have.
Once you have your HPI-O, you need to link it to Parchment in PRODA.
Receiving Error when inputting HPI-O into Parchment
If you are receiving an error, check your HPI-O is correct. If so, you likely need to link Parchment to your HPI-O in PRODA
Link my HPI-O To Parchment's CSP in PRODA
⚠️ To link your HPI-O to our CSP, you must be either the Responsible Officer or Organisational Management Officer.
Log into PRODA
Click "Go to Service" on the HPOS tile, proceeding as an individual.
Navigate to "My Programs" and select "Healthcare Identifiers and My Health Record."
Choose "Healthcare Identifiers - Manage existing Records"
Select "My Organisation Details"
Select the correct organisation if managing multiple entities, then access the "CSP Links" tab.
Click "Manage CSP links"
Input Parchment's 16-digit CSP number (8003637500097372) and click Submit
Confirm Parchment's name is correct and click confirm. Your CSP is now linked!