How to look up a patient on PRODA? – Parchment Help Centre

To access PRODA, click here
If you do not have a PRODA account, you will need to set one up
If you would like a staff member to do this for you, they can request delegation access on PRODA.
If you do not have access to PRODA, call the eBusiness Service Centre on 1800 700 199 or email ebusiness@digitalhealth.gov.au
Visit Patient HPOS Details at Services Australia for more information

The "Find a Patient" service in HPOS allows you to verify patient details, including Medicare card numbers, DVA numbers, and concessional eligibility. You can confirm your patient's details using HPOS in the following situations:

When your patient presents their Medicare or Veteran card.
If your patient has given consent for the search for claiming purposes but does not have a Medicare or Veteran card.

Steps

⚠️ Someone (i.e. a Practice Manager) may do this on a Provider's behalf if they have requested delegation access

Log in to HPOS using your PRODA account.
Select the Find A Patient Service from the main menu.
Choose the search type based on the information you have:
- For Medicare & Veteran details, select the Medicare option from the drop-down menu and Medicare Details
- If no Medicare details are available, you may select the Medicare Option and search using your Patient's Name and Date of Birth.
Enter your patient’s details, such as their name and date of birth.
Review the results to confirm the correct patient information.
Select ‘Next’ to view the patient’s profile.

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Steps

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